Milestones in Implementation of an Integrated Management System in the Health Sector. Case Study Radiologische Netzwerk Rheinland
Author:Claus Nagel-Picioruş, Luciana Nagel-Picioruş and Roxana Sârbu
JEL:L2; G32; M14; I10
DOI:
Keywords:ISO 9001:2015, quality management, healthcare, integrated reporting,
sustainability, balanced scorecard
Abstract:
Healthcare organizations in Germany exploit the benefits of the ISO 9000 family of
international standards as it became compulsory to implement a quality management
system in accordance with ISO 9001 requirements. Until the innovative ISO 9001:2015
proposal it was no direct connection to the other management systems like risk
management, knowledge management or environmental management. So far, only few
bodies ensured interconnections between different systems of management or associated
the quality management system with the strategic planning process. However, healthcare
encapsulates supplementary requirements which affect a number of different systems.
Additionally, the financial crisis has encouraged the trend to operate integrated reporting
beyond financial aspects. This paper aims at presenting the experience on the development
of integrated management and reporting system integrated in an organization belonging to
the health sector. The work clarifies the steps towards merging distinctly regulated
management systems (quality, health or environmental management) with strategic
planning and controlling, via a Balanced Dashboard (Balanced Scorecard - BSC) as well as
integrated reporting according to the model International Integrated Reporting Initiative
(IIRI) in a German medical company - Radiologische Netzwerk Rheinland - RNR AG.
Using the case study method, the paper's purpose is to highlight approaches and results of the
company that could support practitioners from medical area and bezound. The literature review
clarified theoretical concepts while the case study allowed converging comprehensive
information and knowledge accumulated by RNR AG, thus helping to bridge the gap between
literature on total integrated management reporting and reporting system in healthcare.