Bucharest University of Economic Studies


Amfiteatru Economic
AN ECONOMIC AND BUSINESS RESEARCH PERIODICAL
Faculty of Business and Tourism

Arhiva

Amfiteatru Economic Volume: 11, No. 26/2009

Journal no.26

ISSN:  1582 - 9146

Editor: A.S.E.

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Page 237 - 237
Amfiteatru Economic Journal
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Page 238 - 238
Editorial Board
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Page 239 - 242
Contents
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Page 243 - 244
Dimensions of Quality in Services
Author: Vasile Dinu
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Page 245 - 246
Quality Management in Services - Contents
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Page 247 - 259
Performance Assessment of the Training Service Providers in Romania related to the Criteria of the Common Quality Assurance Framework
Author: Marieta Olaru, Felicia Albescu, Dorel Paraschiv, Ghiorghiţa Stoleriu, Claudia Adriana Langa
Abstract(63KB) Article(261KB)
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Page 260 - 269
Methodology to evaluate the Quality of Public Services
Author: Cătălin Popescu, Tatiana Cucu, Luminiţa Ion-Boussier, Jean-Marie Boussier, Augustin Mitu
Abstract(74KB) Article(249KB)
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Page 270 - 276
Analysis of Service Quality Management in the Materials Industry using the BCG Matrix Method
Author: Adrian Ioana, Vasile Mirea, Cezar Bălescu
Abstract(54KB) Article(185KB)
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Page 277 - 287
Responsiveness of Health Systems: a Barometer of the Quality of Health Services
Author: Ana-Lucia Ristea, Ion Stegăroiu, Valeriu Ioan-Franc, Vasile Dinu
Abstract(90KB) Article(250KB)
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Page 288 - 297
Customer Loyalty and its Determinants in a Banking Services Environment
Author: Alina Filip, Laurenţiu-Dan Anghel
Abstract(51KB) Article(347KB)
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Page 298 - 304
Study regarding Customer Perception of Healthcare Service Quality in Romanian Clinics, Based on their Profile
Author: Cornelia Prejmerean, Simona Vasilache
Abstract(51KB) Article(125KB)
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Page 305 - 313
Quality Assesment of Social Public Services
Author: Nicolina Racoceanu, Aniela Matei, Bertha Sănduleasa, Mihaela Ghenţa
Abstract(53KB) Article(200KB)
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Page 314 - 322
Major Change in the Quality Management of the Qualitative Market Research
Author: Carmen Bălan
Abstract(43KB) Article(119KB)
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Page 323 - 329
Managing Process Performance and Quality for Sustainability in the Service Organizations
Author: Carmen Păunescu
Abstract(53KB) Article(120KB)
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Page 330 - 338
ECOROM – Indicators System Proposal of Quality Certification in Ecotourism
Author: Hornoiu Remus, Tănase Mihai Ovidiu, Nistoreanu Puiu
Abstract(42KB) Article(134KB)
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Page 339 - 345
Considerations regarding the Performance Improvement of the Hospital Healthcare Services from Romania by the Implementation of an Integrated Management System
Author: Lelia Voinea, Rodica Pamfilie
Abstract(41KB) Article(140KB)
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Page 346 - 354
Quality Characteristics and Metrics related to M-Learning Process
Author: Paul Pocatilu, Cătălin Boja
Abstract(54KB) Article(212KB)
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Page 355 - 363
Standards and Costs for Quality Management of E-Learning Services
Author: Marian Stoica, Bogdan Ghilic-Micu
Abstract(43KB) Article(204KB)
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Page 364 - 372
Operational Risk Assesement Tools for Quality Management in Banking Services
Author: Alina Mihaela Dima
Abstract(45KB) Article(134KB)
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Page 373 - 382
Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges
Author: Ion Plumb, Andreea Zamfir
Abstract(43KB) Article(134KB)
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Page 383 - 392
The Quality of Educational Services in Higher Education – Assurance, Management or Excellence?
Author: Roxana Sârbu, Anca Gabriela Ilie, Antonia Cristiana Enache, Dan Dumitriu
Abstract(42KB) Article(151KB)
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Page 393 - 401
Empirical Survey Regarding the Quality Costs in the Romanian Services Companies
Author: Mariana Glăvan, Mădălina Dumitru, Mihaela Dumitrana
Abstract(65KB) Article(147KB)
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Page 402 - 411
Using the European Model of Total Quality Management to assess the Performance of Organizations. Case Study on Educational Services
Author: Maria Ioncică, Iolanda Magdalena Negoiţă, Eva-Cristina Petrescu, Diana Ioncică
Abstract(62KB) Article(226KB)
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Page 412 - 418
Considerations Regarding Quality Management in Services as a Marketing Instrument for Increasing Customers’ Satisfaction in Tourism Products
Author: Nicolae Teodorescu, Aurelia–Felicia Stăncioiu, Augustin Mitu
Abstract(82KB) Article(169KB)
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Page 419 - 428
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model
Author: Olimpia State, Nicolae Istudor
Abstract(82KB) Article(172KB)
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Page 429 - 440
The Quality Management of the Services of Scientometric Quantification of the Research of the Members of the University Community Deployed within the „e-UnivRoScient” Concept
Author: Ionescu Bogdan, Ionescu Iuliana, Dumitru Valentin, Gorgan Vasile
Abstract(45KB) Article(157KB)
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Page 441 - 450
Customer Contribution to improving Service Quality in the Hospitality Industry
Author: Dragoş Constantin Vasile
Abstract(41KB) Article(148KB)
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Page 451 - 461
The Reasssesment of the Service Quality System within the Romanian Hotel Industry – a Premise for Increasing the Competition of the Tourist Offer
Author: Adriana Anca Cristea
Abstract(41KB) Article(163KB)
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Page 462 - 472
Hospetitiveness – the Empirical Model of Competitiveness in Romanian Hospitality Industry
Author: Radu Emilian, Claudia Elena Ţuclea, Mădălina Lavinia Ţală, Cătălina Nicoleta Brînduşoiu
Abstract(69KB) Article(207KB)
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Page 473 - 481
Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives
Author: Marinela Vrîncianu, Liana Anica-Popa, Ionuţ Anica-Popa
Abstract(83KB) Article(214KB)
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Page 482 - 493
Reliability and Flexibility in the Quality Management of Tourism Products
Author: Pavel Stanciu, Cristian Valentin Hapenciuc
Abstract(56KB) Article(207KB)
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Page 494 - 502
Optimal Diversification in Allocation Problems
Author: Ion Purcaru
Abstract(48KB) Article(159KB)
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Page 503 - 510
Using Sustainable Development Indicators in the Quality Management of Service Activities. Case Study: Veolia Environnement
Author: Cătălin Florin Seichea
Abstract(51KB) Article(151KB)
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Page 511 - 511
Economic Interferences - Contents
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Article(59KB)
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Page 512 - 521
Estimating the Total Factor Productivity in Romanian Economy
Author: Emilian Dobrescu
Abstract(43KB) Article(121KB)
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Page 522 - 532
Some Thoughts on Financial Innovation and Financial Crises
Author: Giovanni Palmerio
Abstract(38KB) Article(134KB)
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Page 533 - 548
Measuring the Managerial Potential
Author: Ion Gh. Roşca, George Moldoveanu
Abstract(48KB) Article(211KB)
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Page 549 - 564
Constructive Deviance, Destructive Deviance and Personality: How do they interrelate?
Author: Moran Bodankin, Aharon Tziner
Abstract(40KB) Article(166KB)
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Page 565 - 573
Growth and Profitability in Portuguese Companies: a Dynamic Panel Data Approach
Author: Zélia Serrasqueiro
Abstract(73KB) Article(140KB)
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Page 574 - 584
Quality Assurance in the Japanese Universities
Author: Sorin-George Toma, Shinji Naruo
Abstract(43KB) Article(131KB)
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Page 585 - 596
Cruise Crimes: Economic-Legal Issues and Current Debates
Author: Thomas R Panko, Babu P George, Tony L Henthorne
Abstract(39KB) Article(173KB)
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Page 597 - 604
Financing Options for Entrepreneurial Ventures
Author: Sonja Markova, Tatjana Petkovska-Mirčevska
Abstract(54KB) Article(200KB)
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Page 605 - 605
Amfiteatru Economic recommends - Contents
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Page 606 - 615
Intergenerational Partnership in Research and Development Activity
Author: Gheorghe Zaman, Steliana Sandu, Irina Anghel
Abstract(43KB) Article(145KB)
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Page 616 - 623
Cost Analysis of Good Practice – a Case Study for Dentistry Services in Romania
Author: Duţescu Adriana, Ponorîcă Andreea Gabriela, Stănilă Georgiana Oana
Abstract(66KB) Article(140KB)
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Page 624 - 629
Ion N. Angelescu. The Founder of the Palace of the Academy of Commerce and the First Professor of History of Commerce
Author: Robert Păiuşan
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Page 630 - 634
The German Quality of a Work about Quality
Author: Iacob Kerbalek
Article(219KB)
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Page 635 - 0
The New Economy. The End of Certainties
Author: Mihaela Roxana Pivodă
Article(280KB)
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