Considerations regarding the security and protection of e-banking services consumers` interests
Author:Marinela Vrancianu and Liana Anica-Popa
JEL:G21, H55
DOI:
Keywords:E-Banking services, security, consumer protection, cyber-attack
Abstract:
A significant number of breaches in the security of electronic banking (e-Banking) system
is reported each year, drawing attention to the need to protect and inform customers about
the risk of exposure to malicious actions initiated by cyber-criminals. Financial institutions
and consumers recognize the fact that attacks and financial frauds are becoming more
complex and are perpetrated by a different class of criminal. This class is increasingly
sophisticated and uses technology as part of their strategy. Furthermore, the specialists
forecast that the current global recession is likely to increase the frequency of internal fraud
and security breaches.
The present research tries: (1) to analyze the potential dangers threatening the security of e-
Banking services through a comprehensive investigation of the relevant literature; (2) to
identify the tools and methods that can ensure the consumers` protection in E-Banking, (3)
to present the results of a pilot study regarding the Romanian consumer perception on the
protection and security related to E-Banking services