Academia de Studii Economice Bucuresti

Amfiteatru Economic
AN ECONOMIC AND BUSINESS RESEARCH PERIODICAL
Facultatea de Business si Turism

Principles of Hotel Front Office Operations

Author:Conf. univ. dr. Nicolae Lupu, Prep. univ. Andreea Marin-Pantelescu

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Abstract:
The book is designed to help students new to the hotel industry to explore thoroughly the principles and concepts of front office operations. Activities are provided throughout to help students move from an understanding of the basic principles to thinking like a front office person. The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. Sue Baker and Jeremy Huyton are currently senior lecturers in the Department of Hotel and Tourism Management at Hong Kong Polytechnic. Pam Bradley is a former lecturer in the same Department. All the authors have extensive previous teaching experience in the UK as well as working experience in the hotel industry.
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